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| About us | Method | Projects | Workshops | Contact us | Nederlandse versie |
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AG5 AG5 helps organizations to get insight in the skills of their co-workers. To that end they deliver tailored software for occupational groups, by which all important activities concerning skills of co-workers can be recorded, evaluated, planned and reported. Their Emergency and Exercises Management System especially targets on fire departments, chemistry, local governments, police departments and security regions. > Mission Despite close contacts between AG5 and their users it seemed that, because of rapid growth of the application, several solutions in interaction and interface design weren't sufficient anymore. Layouts looked to much alike and AG5 wanted to know when to be consistent and when to vary. Besides this their target audience became more extensive and diverse.   
> Approach Interviews and observations of users in the work place Analyses user data Work models Information models System Structure Wireframes design Graphical design Style guide During the interviews we collected several artefacts, examples of how people were making decisions in the offline world. There was a lot of systematic in the way of working. We checked the terminology that was being used and integrated this into the new design. A couple of models played a central role creating the new design: a communication model showing all roles and associated tasks. A sequence model containing all tasks of the exercise leader concerning exercises: determining goals, composing, planning, etc. We could see the work process on a high level and make an information analysis. Which we translated into a new interaction and interface design. > Solution Because we take into account the way of working and the total workflow, the users now get much feedback on where they are, what the possibilities are and where you can find them in the application. We keep the summary of data and input of data in the same overview, in this way users will make less mistakes. We removed redundant information and show only relevant data and functions. Helping people to make their analyses fast. And in addition letting them decide on the sequence of tasks in their own personal way. Because people wanted overviews and are able to handle this, the expert level of the interface and interaction is high but also giving clear clues. Due to a.o. transparency of the total context and feedback on information. |
Klanten
AG5 AgentschapNL Arval Atos Origin Avans College Aventeon Be Value Centric Healthcare Solutions CertiQ & EnerQ EVD Freudenthal Institute Gemeente Utrecht (City Utrecht) Interpolis Kennisnet LG Philips Ministry of Foreign Affairs Ministry of Finance Ministry of VROM NetDialog NMa Open University Ruud de Moor Centre Sogeti TenneT |
Interviews Flow model Sequence model Artefact model Persona's |
Mental Model Information analyses Scenarios Structure Interaction elements |
Navigation systems Wireframes Testing paper prototype Style guide Graphical design |
Training in UCD techniques Lecture on UCD process Cooperation with technical teams Cooperation with graphical studios Managing the design process |