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AG5
AG5 helps organizations to get insight in the skills of their co-workers. To that end they deliver tailored software for occupational groups, by which all important activities concerning skills of co-workers can be recorded, evaluated, planned and reported. Their Emergency and Exercises Management System especially targets on fire departments, chemistry, local governments, police departments and security regions.


> Mission
Despite close contacts between AG5 and their users it seemed that, because of rapid growth of the application, several solutions in interaction and interface design weren't sufficient anymore. Layouts looked to much alike and AG5 wanted to know when to be consistent and when to vary. Besides this their target audience became more extensive and diverse.


Research    Interaction    Interface


> Approach
Interviews and observations of users in the work place
Analyses user data
Work models
Information models
System Structure
Wireframes design
Graphical design
Style guide

During the interviews we collected several artefacts, examples of how people were making decisions in the offline world. There was a lot of systematic in the way of working. We checked the terminology that was being used and integrated this into the new design. A couple of models played a central role creating the new design: a communication model showing all roles and associated tasks. A sequence model containing all tasks of the exercise leader concerning exercises: determining goals, composing, planning, etc. We could see the work process on a high level and make an information analysis. Which we translated into a new interaction and interface design.


> Solution
Because we take into account the way of working and the total workflow, the users now get much feedback on where they are, what the possibilities are and where you can find them in the application. We keep the summary of data and input of data in the same overview, in this way users will make less mistakes. We removed redundant information and show only relevant data and functions. Helping people to make their analyses fast. And in addition letting them decide on the sequence of tasks in their own personal way. Because people wanted overviews and are able to handle this, the expert level of the interface and interaction is high but also giving clear clues. Due to a.o. transparency of the total context and feedback on information.
Klanten
AG5
AgentschapNL
Arval
Atos Origin
Avans College
Aventeon
Be Value
Centric Healthcare Solutions
CertiQ & EnerQ
EVD
Freudenthal Institute
Gemeente Utrecht (City Utrecht)
Interpolis
Kennisnet
LG Philips
Ministry of Foreign Affairs
Ministry of Finance
Ministry of VROM
NetDialog
NMa
Open University
Ruud de Moor Centre
Sogeti
TenneT



Interviews
Flow model
Sequence model
Artefact model
Persona's

Mental Model
Information analyses
Scenarios
Structure
Interaction elements

Navigation systems
Wireframes
Testing paper prototype
Style guide
Graphical design

Training in UCD techniques
Lecture on UCD process
Cooperation with technical teams
Cooperation with graphical studios
Managing the design process