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Centric Healthcare Solutions "We realized early on that we needed an experienced partner to design a complete new interaction concept for our software. Their willingness to work closely with us, has been critical to an outstanding result. We are extremely involved in our clients and the approach of Filterdesign has improved our knowledge of usability for our clients immensely." Marco van Zelst: R&D manager André Proost: CEO > Mission OpenCare ARBO already exists as a desktop application. In the new web version Prevalent (now Centric Healthcare Solutions) decided to resolve the complaints of the users by means of a design process involving the users. Because of the large extent of OpenCare ARBO it was decided to redesign part of the application, thereby creating an interaction concept that could be used for the total application. The part chosen was "Doctor consultation and follow up", because most complaints received related to this part of the application. Because of a large number of screens for input of information, doctors were spending too much time on the application, time better spent on patients. The integration of the daily tasks in the new system became the challenge for us.   
> Approach Interviews and observations of users in the work place Analyses user data Work models Personas Task analyses Structure Wireframes design Graphical design Style guide > Solution The first phase of the redesign was spent interviewing doctors, absence-consultants, and administrative staff. In less than two weeks an insight of the real users was obtained. This phase was concluded with an interpretation session covering patterns in behaviour, a task analyses, a mental model for doctors and administrative staff, and an introduction of the personas. Using wireframes a complete overview was drawn up of the work flow, the interaction of the screens and functionalities. All wireframes were presented to the developers at Prevalent, and where necessary, more sharply defined. During this session the work models and personas guided the design decisions. The new 'look-and-feel', which would support the typical character of the users, completed the new development. Each phase was documented making it possible to start programming before the graphical design phase was finalized. |
Klanten
AG5 AgentschapNL Arval Atos Origin Avans College Aventeon Be Value Centric Healthcare Solutions CertiQ & EnerQ EVD Freudenthal Institute Gemeente Utrecht (City Utrecht) Interpolis Kennisnet LG Philips Ministry of Foreign Affairs Ministry of Finance Ministry of VROM NetDialog NMa Open University Ruud de Moor Centre Sogeti TenneT |
Interviews Flow model Sequence model Artefact model Persona's |
Mental Model Information analyses Scenarios Structure Interaction elements |
Navigation systems Wireframes Testing paper prototype Style guide Graphical design |
Training in UCD techniques Lecture on UCD process Cooperation with technical teams Cooperation with graphical studios Managing the design process |