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| About us | Method | Projects | Workshops | Blog | Contact us | Nederlandse versie |
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AG5 AgentschapNL Arval Atos Origin Avans Hogeschool Aventeon Be Value Centric Healthcare Solutions CertiQ & EnerQ |
EVD Freudenthal Institute Gemeente Utrecht (City Utrecht) Interpolis Kennisnet LG Philips Ministry of Foreign Affairs Ministry of Finance Ministry of VROM |
NetDialog NMa Open University Ruud de Moor Centre Sogeti TenneT Zwijsen Publisher |
Research
Interviews in the workplace Focus groups Artefact analysis Affinity diagram Persona development Brainstorm sessions Co-Design Design Interface & Interaction design Scenarios Usability testing Expert review Interaction guideline |
| Centric Healthcare Solutions |
  
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What we did
 Interviews in the workplace Affinity diagram Artefact model Personas Task analysis Wireframes design Graphical design Style guide
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OpenCare ARBO already exists as a desktop application. In the new web version Prevalent (now Centric Healthcare Solutions) decided to resolve the complaints of the users by means of a design process involving the users.
> Mission Because of a large number of screens for input of information, doctors were spending too much time on the application, time better spent on patients. The integration of the daily tasks in the new system became the challenge for us. Because of the large extent of OpenCare ARBO it was decided to redesign part of the application, thereby creating an interaction concept that could be used for the total application. The part chosen was "Doctor consultation and follow up", because most complaints received related to this part of the application. > Solution The first phase of the redesign was spent interviewing doctors, absence-consultants, and administrative staff. In less than two weeks we obtained an insight of the real users. This phase was concluded with an brainstorm session covering patterns in behaviour, a task analysis, a affinity diagram and an introduction of the personas. During this brainstorm session the work models and personas guided the design decisions. Each phase was documented making it possible to start programming, using the wireframes, before the graphical design phase was finalized. |
"We realized early on that we needed an experienced partner to design a complete new interaction concept for our software. Their willingness to work closely with us, has been critical to an outstanding result. We are extremely involved in our clients and the approach of Filterdesign has improved our knowledge of usability for our clients immensely." Marco van Zelst: R&D manager André Proost: CEO |
| Filterdesign material on other sites: Presentation UCD techniques for Wikiwijs project, Videos of interviews, Mini UCD workshop, UCD: the principles. |