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EVD
The Dutch site of the EVD aims at stimulating Dutch entrepreneurs to act and cooperate (more) on the international business market. The site serves as an information product and communication tool for these entrepreneurs. Besides this the intent is to show Dutch entrepreneurs that the EVD is also creating conditions and in that sense is clearing the road for international entrepreneurship and cooperation.


> Mission
An important part of the mission was to improve the findability of the products and services. A new structure in which all target groups could find their way in the huge quantity and different types of information. They wanted a communication switch from 'sending' to 'dialog' to increase the participation with the target groups. The EVD already had an idea of the new requirements and also the solutions. The questions they had were whether these requirements were really going to connect with their target groups.


Research    Interaction    Interface


> Approach
Interviews and observations of users on the work floor
Analyses user data
Work models
Information analyses
Personas
Structure
Wireframes design
Usability test using paper prototype
Style guide



> Solution
Together with the EVD we started to describe the goals and roles belonging to the target groups. These roles were leading for choosing the participants for the interviews. Several entrepreneurs were interviewed in the work place, which enabled us to create a clear vision of the target groups. Requirements could be defined more precisely, added or erased. Then all design decisions were based on the work models and personas from this research.
Klanten
AG5
AgentschapNL
Arval
Atos Origin
Avans College
Aventeon
Be Value
Centric Healthcare Solutions
CertiQ & EnerQ
EVD

Freudenthal Institute
Gemeente Utrecht (City Utrecht)
Interpolis
Kennisnet
LG Philips
Ministry of Foreign Affairs
Ministry of Finance
Ministry of VROM
NetDialog
NMa
Open University
Ruud de Moor Centre
Sogeti
TenneT



Interviews
Flow model
Sequence model
Artefact model
Personas

Mental Model
Information analyses
Scenarios
Structure
Interaction elements

Navigation systems
Wireframes
Testing paper prototype
Style guide
Graphical design

Training in UCD techniques
Lecture on UCD process
Cooperation with technical teams
Cooperation with graphical studios
Managing the design process