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| About us | Method | Projects | Workshops | Blog | Contact us | Nederlandse versie |
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AG5 AgentschapNL Arval Atos Origin Avans Hogeschool Aventeon Be Value Centric Healthcare Solutions CertiQ & EnerQ |
EVD Freudenthal Institute Gemeente Utrecht (City Utrecht) Interpolis Kennisnet LG Philips Ministry of Foreign Affairs Ministry of Finance Ministry of VROM |
NetDialog NMa Open University Ruud de Moor Centre Sogeti TenneT Zwijsen Publisher |
Research
Interviews in the workplace Focus groups Artefact analysis Affinity diagram Persona development Brainstorm sessions Co-Design Design Interface & Interaction design Scenarios Usability testing Expert review Interaction guideline |
| Ruud de Moor Centre |
  
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What we did
 Interviews in the workplace Focus group Affinity diagram Artefact model Personas Scenarios Wireframes design Usability test Graphical design Style guide Workshops & coaching
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The Ruud de Moor Centre (RdMC) offers products and services for schools and teachers to support them in their daily work practice. The RdMC is a subdivision of the Open University.
> Mission For thirty existing products the RdMC wanted to make several improvements: - Attract users - Keeping users - Maximize the number of users "On one hand we wanted, as a Virtual Work- and Education environment to improve the web-environment of our products. On the other hand we wanted a graphical design, logos and the use of different functional elements described in a style guide. It had to relate to graphical design elements as well as interaction design concerning all RdMC-products." > Solution Filterdesign created, in a short period of time, a product unification, which allows target groups to see what RdMC has to offer, ‘You are here, you can do this, that is over there and what is new’. The new structure links closely to what users expect from the RdMC. All new guidelines for the screens and navigation are described in a style guide. On our blog 'Filterdesign over User Centered Design' you can download the affinity diagrams (mental models), a flow model and the personas. |
"When it became clear to us at the Ruud de Moor Centre that in the future we were going to present our loose products more and more in combination, we asked Filterdesign to evaluate how the users experienced the products and to make a design for the look and feel and navigation for the products and the portal where the products were being presented. The result exceeded all our expectations, in terms of speed of delivery as well as substance. The result also taught us to involve the user much earlier in the development process of our products. The principles of User Centered Design, which are used by Filterdesign, are now going to be introduced into our organization. At the moment Filterdesign is working with us to implement these techniques into our organization." Robert Schuwer: Senior Lecturer |
| Filterdesign material on other sites: Presentation UCD techniques for Wikiwijs project, Videos of interviews, Mini UCD workshop, UCD: the principles. |