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TenneT "We are very well-pleased with the result accomplished thanks to Filterdesign. It was the first time for us that we worked together with an interactive designer. The result of the brainstorm sessions and polls showed that the navigation was one of the biggest obstacles. Filterdesign learned us to look at the navigation and definitions in a different way. This was an informative project and it brought us a good site-structure. We look back on a very pleasant co-operation and therefore we want to thank Filterdesign very much." Ursula Schennink-Reulink: Head of Communications > Mission TenneT, the organization who takes care of the energy transport in the Netherlands, approached Filterdesign for a total redesign of the interaction of their website. The website contains dynamic information for the energy market. We wanted to create a site which would satisfy this demanding target group. Apart from this existing target group a new target group had to be serviced: the consumer. The main question TenneT had was: "What do our target groups expect from TenneT?".   
> Approach Interviews and observations of users on the work floor Analyses user data Work models Information analyses Personas Site Structure Wireframes design Usability test using paper prototype Style guide > Solution Consumer research ensured that priorities could be made in presenting information, at the right place and time. The expectations of each target group were covered in a model; all models shaped the expectation model for TenneT. For the new target group, the consumer, personas were developed. Our analysis resulted in a list of concrete solutions and defined the new design strategy: "An analyses platform in which processes, summaries and data are dynamically presented and aimed at user goals, supporting daily tasks." The site structure supports the visitor in a way which reminds them of the possible steps that can be taken. Information was clustered by usage and meaning, thus preventing superfluous data. This way the workflow of the visitor is not interrupted, as it is not necessary to switch between pages to collect the required information. The use of metadata enables the visitor to use filters, to reduce the information according to everyone's individual interests. Our chosen strategy was strongly confirmed by the usability tests. |
Klanten
AG5 AgentschapNL Arval Atos Origin Avans College Aventeon Be Value Centric Healthcare Solutions CertiQ & EnerQ EVD Freudenthal Institute Gemeente Utrecht (City Utrecht) Interpolis Kennisnet LG Philips Ministry of Foreign Affairs Ministry of Finance Ministry of VROM NetDialog NMa Open University Ruud de Moor Centre Sogeti TenneT |
Interviews Flow model Sequence model Artefact model Personas |
Mental Model Information analyses Scenarios Structure Interaction elements |
Navigation systems Wireframes Testing paper prototype Style guide Graphical design |
Training in UCD techniques Lecture on UCD process Cooperation with technical teams Cooperation with graphical studios Managing the design process |