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Creating mental model/affinity diagram


User-Centered Design process
This two-day workshop shows the possibilities of focussing on users/customers during the design process. From collecting user data to the validation phase (early usability testing). All parts end with a joint practical exercise.

> You gain insight into the various user research methods.
> You will learn to analyze user data and translate them into work models and personas.
> You will built an information architecture that meets the expectations of your users.
> You learn to take design decisions based on the research results (evidence-based design)   and interface theories (gestalt principles and usability rules).
> And we learn you to set up a paper prototype usability test.


Type of teaching: Besides the presentation there will be joint practical exercises.
Duration: Two days (or four mornings/afternoons).
Literature: During the course materials will be presented and referred to relevant literature.
Data: Date and place depend on interested people. Minimum number of participants is eight.
Kosten: Participation is 650 Euros plus 21% VAT per participant (including lunch).
Download the flyer or contact us when you are interested.



Qualitative Interviewing
Interviewing people about their work leads to insights about the structure of their work and decision-making processes. These insights can be directly translated into services and products.

> The goal of this workshop is to get the best out of interview techniques such as composing and asking questions, observing and listening. Then, to acquire insights from the stories that people tell.

> The different phases are:
- Prepare an interview
- Determine roles
- The choice of participants
- Questions, composing and asking
- Listening
- Body language
- Observations
- Interviewing
- Most common mistakes during interviewing

Type of teaching: Besides the presentation there will be joint practical exercises.
Duration: One day.
Literature: During the course materials will be presented and referred to relevant literature.
Data: Date and place depend on interested people. Minimum number of participants is eight.
Costs: Participation is 325 Euros plus 21% VAT per participant.
When you are interested contact us.



Testemonial Atos Origin
"I have hired Filterdesign for Atos Origin Technical Automation as the specialist on interaction design. They delivered high quality training for our UI specialists and created interaction designs for one of our main customers."
> Frank Laarakker: Competence Leader GUI
Coaching.
Supporting usability decisions, planning a strategy for the design process (project plan), feedback on (existing) designs, introducing new techniques, conversion of research results into designs or communicating design decisions within your organization.

Hands-on based on your own project
1. Introduction into the various user research methods. (4 hours)
2. Analyzing research results. Together we create a mental model or a persona.
(8 hours)
3. Brainstorm session that will result in several new concepts. (4 hours)

Lecture on UCD.
An first introduction into user research design during a two hour lecture.

Clients
> School of the Arts in Utrecht
> Avans University of Applied Sciences Breda
> Open University
> City of Utrecht
> Atos Origin
> Be-Value
> Sogeti
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